Ticketek Gift Vouchers can also be redeemed in person at a Ticketek Agency. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Ticketek will use reasonable efforts to notify you of such action. Yes, if you need to visit the full site on your phone for any reason, you can access it by hitting the "Standard Site" link at the base of all pages. This can be accessed using the 'Share and Save' button on the mobile ticket. Please be aware that ICC Sydney has NO obligation to honour tickets purchased from or through unauthorised re-sellers. For security, only the first 6 digits and last 4 digits of the relevant card number will appear as clear text in the card details section of the payment page. Is there anything special I need to do when I get to the venue to scan my mobile? <>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S>> Mobile tickets may be reissued to the ticket purchaser only, and we recommend that customers contact the Ticketek Call Centre on 0800 842 538 ahead of the event day to do so. Mobile tickets will automatically be added to your Ticket Wallet when you are signed into your My Ticketek account. The Mobile Ticket delivery option will be displayed with the existing delivery options when it is available. Ticketek Gift Vouchers can also not be redeemed for events that don't have tickets on sale through Ticketek. Once tickets are added to Passbook, simply open the Apple Passbook app. Please note that the the confirmation email is not your tickets, the tickets you purchased will be delivered to you by the delivery method chosen during the purchase process. Can I change to Refundable tickets after I've bought my tickets? When I enter my Voucher ID online it is notifying me that an 'Invalid ID entered', what does that mean? Tickets will not be issued to persons other than the credit/debit card holder. Ticketek may not replace tickets where seating is unallocated (general admission tickets). However, some events will have unreserved seating where it is first in, best seats. I have a saved the details of my credit or debit card, but I am not getting the option to use it to pay for my tickets? 13+ - Adult Ticket. You can purchase and reserve tickets in any combination up to the ticket limit for the event. When registering, be sure to tell us what you're interested in by selecting your favourite event categories, and let us know how to keep you up to date with the latest event news by subscribing to receive the My Ticketek weekly email newsletter and special offers. For more detailed instructions on reserving a seat, please see our help page here. The Ticketek app will only use your basic Facebook details to access your Facebook friend list and, if they have also opted to use Friend Spotter, show you which of your friends are at the same event as you and where they are sitting. Why does Ticketek want to access my Facebook details? You will be able to update your credit or debit card details during a purchase transaction by entering new card details and leaving the check box checked to save the newly entered credit or debit card details. Their customer service to follow up and right the problems is poor. One fan said 'thousands' of people were left queuing outside the venue desperately trying to . https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf %PDF-1.5 Gift Vouchers can be purchased for specific events when available. f you're already signed in, click on the 2023 AFL Membership logo in the top left hand corner. You will need to provide some form of ID if you are requesting tickets be reissued, so that staff can access your Ticketek account details. In this case, you can use your barcode to access tickets and this barcode is provided in your renewal email. The Payment Form will display detailed information on your ticket purchase. Promoters sometimes request that a number of tickets be held for promotional purposes. Some pages may contain a virtual tour and a seating map for that venue. Yes, 90 days after the event, tickets will automatically be removed from your Ticket Wallet. You can only save the details of one credit or debit card to your My Ticketek account at any one time, so if you choose to save newly entered card details they will override any previously saved card details. This is just another way of conveniently storing and viewing your mobile tickets. On arrival, simply present your mobile ticket for scanning to gain entry as usual. Why does the app ask to use your current location the first time it's opened? During my time at Ticketek, I created marketing schedules managing when client's images and ticket sales . You should receive it within 2-3 weeks, however, these timelines will be dictated by club processes. Please try again, or try reducing the number of tickets you have selected. These tickets are released when not required by the promoter and generally given to us to sell to the public. For location services: Settings -> Privacy -> Location Services, for notifications: Settings -> Notifications. 3- 12 - Junior Ticket. The tickets I am purchasing cost less than the value on my Ticketek Gift Voucher, what happens to the remaining value? Ticketek mobile ticket offers you convenience and improved access at selected events with tickets sent direct to your mobile phone. Invitee A starts purchasing two seats from hold. All mobile tickets stored in Passbook are also barcoded (but with a different 2D barcode). Yes, you can change your region using the location menu at the top of the Ticketek homepage and we'll remember this choice for your future visits. If you purchased Refundable tickets during your original event purchase, to apply for a refund please contact the refund team here. There are over 20 circumstances you may request a refund. They must present the relevant concession documentation at point of purchase and upon entry to the ground. General Terms and Conditions Information specifically relating to AFLM Membership 2023 will soon be communicated via email and our website. You can also update your credit or debit card details while you are logged into your My Ticketek account and navigating to the Payment Details page. This is so we can show you upcoming events in your vicinity. Please keep an eye on your AFL Membership ticketing emails which will include your barcode. If you find yourself at the venue and unable to access your ticket on your mobile phone, please visit the Box Office and they will be able to help you. Yes, if you don't log in you will see a selection of national events. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. How do I add my mobile tickets to my Ticket Wallet? All rights reserved. You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at an event. The example above is for an adult barcode. The Mobile Tickets that you have purchased will automatically be added to your Ticket Wallet when you are signed into your My Ticketek account. General Admission (GA) is an unreserved section/event where seating is not reserved for you. Sign In is displayed at the top of the 'My Events' section. You may also wish to consider taking out a relevant insurance policy to cover for any losses in the event of cancellation, rescheduling or relocation; The Seller reserves the right to add, withdraw, reschedule or substitute artists, performers, teams or players and/or vary advertised programs, prices, venues, seating arrangements (including ticket categories) and audience capacity. AFL Membership will provide match-specific information about the ticket redemption process prior to each game. Hong Kong, Australia and New Zealand site for sports and entertainment ticketing online. Be sure to select the discounted 'member' ticket. Tixel allows you to resell your Ticketek tickets in a few simple steps.Simply: Find your ticket. No, we cannot refund the additional charge for the Refundable tickets. The AFL Membership team will be available to assist with general enquiries on all matchdays at the below locations, Marvel Stadium - Membership services office, across from gate 2 (external). Please note that the sale of concession tickets through any of Ticketek's sales channels, whether Call Centres or the Internet, may be restricted by the promoter of the event. No, you can't select Refundable tickets when purchasing Ticketek Gift Vouchers. When contacting us about lost or stolen tickets please ensure you have: When the ticketing system is unable to locate a sufficient number of available tickets, you will receive the following message: "Unable to obtain the tickets you requested. They get your card details and charge you for food boxes u didn't order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neal's for dishes you can't even eat cuz your allergies. www.accc.gov.au. Proof of purchase may be required for any refund or exchange. There are three delivery options: Note that for general admission events, tickets can not be replaced. How do I arrange for a new membership card to be sent out? Can event notifications and location services be turned off from the Ticketek app? Alternatively, contact us for help via 1300 722 515 or membership@afl.com.au and they will be able to provide it to you. Entry to an event may be refused if the authenticity or validity of a ticket is questionable, including because the ticket has been damaged or defaced in any way, or has not been purchased from Ticketek or other authorised points of sale. Version 5.22 B82 R0 If you have access to the Ticketek iPhone app, you can log into your My Ticketek account within the app on your new phone (or on a friends phone) and the tickets will be in your Ticket Wallet. How do I unsubscribe from My Ticketek emails? Please read the "What If My Tickets Are Lost or Stolen" and "What if my tickets do not arrive" questions in the Top FAQs section. Where can I find my AFL Membership number? Mobile Ticket Delivery can be selected via ticketek.co.nz when accessing from either a PC or smart phone, or ordered through the call centre. Some shows might choose a short hold period of thirty minutes or one hour, others may prefer to allow seats to be held for several days. Will I be required to pay a transaction or ticketing agent fee as part of the complimentary ticket redemption? If you exceed the stated ticket limit, you may have any or all of your orders and tickets cancelled without notice by Ticketek at its discretion. To do this, please check the 'keep me signed in' box when you log in. These tickets will be cancelled and reissued in the name of the new ticket owner. From the right hand side of the event page, select your preferred Venue/Location, Date and Performance Time. Can held seats be purchased through any other channels? How do I redeem my Ticketek Gift Voucher? Ticketek Gift Vouchers can be delivered by post or purchased in person at a Ticketek Agency. We liaise closely with event organisers on matters related to ticket scalping. Yes, you can turn on and off notifications and location services at any time within the 'Settings' menu of their iPhone or the app?. You will need to make sure you purchased your tickets with a My Ticketek account so that your tickets will appear on Marketplace. They will be assigned the seats nearest the original purchaser. This allows the Friend Spotter feature to link your seat location with your Facebook friends. If you can't attend an event for legitimate reasons and want to sell your ticket via an online auction site, Ticketek will not object to your sale as long as the selling/offer price is no more than the face value of the ticket. We recommend you open your ticket prior to arriving at the venue to ensure it quickly loads when you are entering through the turnstile. If there is no connectivity at the venue, can Passbook tickets still be accessed? However, if a customer does not complete their transaction, tickets are then released back and become available for another customer to select. Ticketek may not replace tickets where seating is unallocated (general admission tickets); You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at an event.
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